State Farm® Insurance Agent Dean Eastman

"I worked with Victoria Quinn, the information provided to me was promptly and explained to me in a great manner. I would definitely recommend people to try them out."

"Victoria is the besssst! She's responsive and easy to work with! 5/5 all day"

"Victoria at State Farm is an absolute rockstar. She made the whole process effortless and transparent and found the perfect coverage options for my family and even followed up weeks later to make sure everything was still working for us. Her attention to detail and friendly personality make insurance feel less like a chore and more like a partnership."

"Roxana Rivera provided an outstanding experience from start to finish. She was professional, knowledgeable, responsive, and truly took the time to explain every option clearly. The process was smooth, stress free, and I felt confident knowing she genuinely cared about finding the best coverage for my needs. Excellent customer service, attention to detail, and follow-up. Highly recommend Roxana Rivera to anyone looking for a trustworthy and dedicated insurance agent!"

"Roxana was very helpful in setting up my insurance for me and my daughter. Thank you for your help."

"Working with Victoria has been a game changer for my insurance needs. I needed someone who could handle both personal and commercial policies, and they delivered exactly that with professionalism and expertise. Quick replies, clear explanations, and proactive suggestions that have saved me headaches down the road. State Farm is great, but Victoria is what makes the difference. I wouldn’t go anywhere else!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​"

"Highly recommend Victoria Gonzales she made the whole process smooth and easy for me!"

"Would highly recommend using this agency for all your insurance needs! Tori Gonzales has been incredible to work with and has guided me through all my questions and concerns. She’s responsive, knowledgeable, and made the entire process smooth and stress-free. Great customer service all around!"

"Working with Tori has been such a pleasure. She is so easy to work with and is very professional with a strong sense of taking care of clients needs. She is always willing to help any way she can. I strongly recommend Tori for all your insurance needs."

"My agent Grace was very knowledgeable and answered all my queries in detail. She offered me a very reasonable price quote comparable with my previous insurance policy. She’s very patient and listened to all my concerns and offered solutions."

"Candi has been super helpful in finding me a great policy and lowering my insurance payments. She was also very responsive and communicated everything clearly throughout the process. I highly recommend working with Candi and her team and will definitely continue doing business with them in the future."

"Great service!"

"Shopping for business insurance can be very challenging and intimidating but I'm glad I found Victoria Quinn to help us. She was very personable, communicative, informative with details, and provided options for us. I have not had an agent help us the way she did. She was also transparent and wanted to make sure we were satisfied with our decisions. Thank you!"

"I am exceptionally disappointed with State Farm and this agency representing them. They took the claim of a woman providing a dash camcorder video of a fake accident with me, refused to provide me the video or take a look at the car which did not have a scratch on it and cancelled my insurance. They proceeded by increasing my homeowners insurance by $140 a month. State Farm is not there for its clients. I experienced their not only horrible but nasty service. The worst part of it was when they told me even though when I offered for them to send me to their body shop to check my car that it had no damage that I probably fixed my car that’s why it did not have a scratch . Not just unprofessional but disgusting"

"This place has been unorganized and unprofessional. The lack of work/laziness has been ridiculous to work with an agent at this facility. I would recommend not going here."

"Ashlyn got me hooked up with a life insurance policy and is the best! Go see her!"

"Great customer service and quick and reasonable!"

"Anthony was superb in obtaining my texas truck insurance policy. With a great low affordable price. It took about 30 minutes over the phone. I'm satisfied."

"I cannot say enough about Dean & his staff!!! I have been with State Farm for years and while I’ve always been treated with courtesy and respect, I’ve never had someone go so above and beyond for me as Ashlyn! I felt like I was a part of the family and while it may have been something small for her, it truly meant the world to me, as I was going through a situation where I felt violated and like someone had taken a big part of my life. She held my hand through it all and made time for a million and one questions, always responding with care and certainty. She truly is a gem and I am so grateful that she answered my call the day I needed it most! Genuine, kind, compassionate and empathetic describe everyone at Dean Eastman State Farm, where you aren’t just a number, but a part of the family where they know you by name!"

"I switched to them to get additional coverage for my modified vehicle and ended up moving all my vehicles over and my house as well but that is when everything went down hill. The home owners policy increased over what was originally quoted. According to State Farm my house is worth $100K over whatever else says even though it is a new build and the new build price isn't even what they are quoting. As for the vehicles we sold our 23 Wrangler 392 and were looking at a 25 Mini Cooper and asked for a quote on it as we had not purchased it and the quote came back $200 higher. How on earth is it $200 higher to insure a $40K Mini Cooper over a $70K Wrangler 392 which would mean just to insure the Mini Cooper it would be just over $400 a month. Their response was when someone gets a new vehicle we raise the rates because they don't know how to drive it. I also purchased another vehicle and was driving it home from Houston when it broke down. I contacted the office about the roadside assistance and talked to Josh. Josh stated the roadside assistance only covers 10 miles but he handles the claims for the office and since I was in the middle of no where on my way home from Houston at 5PM that I could get the tow home and he could get me reimbursed for the tow. After waiting 3.5 hours for the tow truck and paying almost $800 dollars for the tow I got reimbursed $250 dollars. When I contacted Josh about it he stated roadside assistance only covers 10 miles its in the contract and was of no help and did not back up what he told me on the phone as I would have made other arrangements if that was the case. After these issues and the fact they wanted to raise my rate to over $700 a month to replace a Wrangler 392 with a Mini Cooper I decided to switch companies and requested all my vehicles except one get removed. It's been over 2 weeks and instead of removing all my vehicles they just replaced the Wrangler 392 with the Mini Cooper that I never purchased and don't even own. It's an office full of people that will tell you what you want to hear to get you to sign up but will not back up what they claim. I would stay far away from this office. As soon as I can find another company to cover my modified vehicle I will remove it if they can ever get my account straight. I would give them a negative rating if I could. My new company has the same coverage and only charges $300 for both other vehicles and my deductibles are lower. Update 4-28-25 After I left the above review I had talked with the claims office about my tow and was told that Dean's office could reimbursement. Dean also reached out to me and when I mentioned that he told me no they don't do that and he didn't know why they would say that. Long story short Dean did reach out but wasn't willing to make anything right and didn't help anything and just make excuses for the employees. I moved my vehicle to a different office and I had to tow my vehicle again and I was just told that the local office 100% can do reimburse people and that Dean was just lying about it. My new office is cutting me a check for the tow and actually recommended me to not use the roadside assistance and just get a regular tow and they will cut me a check the same day I submit a receipt for it unlike Dean's office that will just take your money and do nothing to help you. Glad I never actually had a accident or had to file any other claim with this office."

"Great fast friendly service."

"Ashlyn provided great customer service! Very knowledgeable and great follow up."

"We had a bit of a struggle in the beginning, I think it was because of staff leaving. But, they have been super helpful since then. All of my requests have been fulfilled. They are great to work with."

"Ashlyn was absolutely amazing! She was a great listener and has awesome work ethic! She truly went above and beyond making this the best experience I've ever had with any customer support representative with any company. Ashlyn thank you so much!"

"Great customer service!"